TSS_OA Supervisor (Senior Staff Level)

วันที่ : 04 Oct 2024

Control and monitor OA to perform recovery process effectively per preset policy & procedure.
Conduct sampling phone silent monitor to OA collectors in order to improve collection skills and ensure collection scripts comply with Collection ACT.
Prepare OA assignment under product of own responsibility to ensure % assignment by OA has been followed the guideline properly
Responsible to audit activities at OA site to ensure that OA Corporate has performed effective process with correctness per collection policy /procedure
Daily account review to ensure effective OA collection activity as well as perform fraud cases review as needed
Review and approve hair-cut accounts under own authority matrix
Review forecast vs. actual OA performance on a daily / weekly basis to be updated on OA performance dashboard and discuss action plan with OA as needed in order to ensure that target is achieved as plan
Review OA’s organization structure and CAPE to ensure that OA has sufficient resources to perform collection process to meet target
Coach OA’s supervisors and collectors to ensure that they perform their task effectively with proper feedback as needed

Bachelor Degree in any related field or Bachelor’s degree in Business Administration, Law is preferable
Minimum 3 years experienced in OA Management, Collection Supervisor or related field.
Experienced in Credit Card Business or Financial Business would be advantage.
Good in Analytical and problem-solving and Negotiation skill

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